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Frequently Asked Questions

Subscriptions   |   Ordering   |   Billing   |   Delivery   |   Digital   |   Miscellaneous   |   Contact Us

Subscriptions

Which edition of "Explorer" is right for my students?

Explorer has six grade-specific editions, listed below. Each edition incorporates the appropriate reading and science standards for that grade level.

Magazine

Edition

Grade(s)

Lexile Levels

Young Explorer

Scout

Kindergarten

n/a

Young Explorer

Voyager

1

190L-400L

Explorer

Pioneer

2

250L-550L

Explorer

Trailblazer

3

350L-750L

Explorer

Pathfinder

4

450L-850L

Explorer

Adventurer

5

520L-950L

What are the subscription options?

Explorer magazine subscriptions are available in print, digital, or print + digital combo. Interested in viewing samples? Visit our samples page to view the print and digital magazines.

What’s included in a subscription?

Full year print ordering for the 2017-2018 school year has now closed. Half year print subscriptions will be available until November 15, 2017, as reflected below.

A Print subscription includes:

  • 4 print issues throughout the school year (Jan/Feb, Mar, Apr, May)
  • Full-color classroom poster with eye-catching images inside teacher’s copy (1 poster per 20 subscriptions)
  • Digital teacher resources:
    • Teacher’s guide with vocabulary & content instruction, graphic organizers, and writing & assessment tools
    • Projectable magazine for full-class presentation

A Digital subscription includes:

  • A full multimedia experience with embedded videos, audio, and animations
  • 7 digital issues throughout the school year (Sept, Oct, Nov/Dec, Jan/Feb, Mar, Apr, May)
    • Read-aloud text for all grades
    • Interactive activities and games
    • Pop-up vocabulary with audio support
  • Digital teacher resources
    • Teacher’s guide with vocabulary & content instruction, graphic organizers, and writing & assessment tools
    • Projectable magazine for full-class presentation

A Print + Digital subscription includes all of the above!

How much does "Explorer" cost?

Full year print ordering for the 2017-2018 school year has now closed. Half year print subscriptions will be available until November 15, 2017. Below are the current list prices that are available.

  • Print: $4.25 per student (4 issues, Jan-May)
  • Digital: $4.75 per student (7 issues, Sept-May)
  • Print + Digital: $5.25 per student (4 print issues, 7 digital issues)

Note: Price does not include shipping and handling (10% of total order). Each edition has a subscription minimum of 10.

Visit our online form to get a quote delivered via email. Quotes will be sent to the billing email address supplied on the form.

How much is shipping and handling?

Shipping and handling is calculated as 10% of your total subscription value and is added onto your order total.

Can I purchase a single subscription to "Explorer"?

No. The minimum order is 10 subscriptions per edition.  

Additionally, Explorer magazine is intended for sale only in the education market. Meaning, subscriptions to Explorer can be sold to any for-profit or not-for-profit education institutions, at any grade or level, including primary, secondary, higher education and postgraduate levels, two and four year academic institutions, colleges, trade schools, career schools, museums, libraries, and home-schooled or unaffiliated independent learners (meaning: no connection with any named educational institution).

Ordering

How can I get a quote?

Visit our online form to get a quote delivered via email. Quotes will be sent to the billing email address supplied on the form.

How can I place an order?

  1. Online at: NatGeo.org/explorermagsubscribe (Fastest!)

  2. Phone: 1-844-601-5020

  3. Email a purchase order to ExplorerMag@ngs.org

  4. Fax: 937-890-0221

  5. Mail purchase orders to:

Attention to: Explorer Magazine Orders
National Geographic Society
PO Box 291875
Kettering, OH 45429

Are there any order deadlines?

Yes! Full year print ordering for the 2017-2018 school year has now closed. Half year print subscriptions will be available until November 15, 2017, after which digital-only subscriptions will be available until January 15, 2018.

Can I change the quantity I ordered?

Yes! Changes to orders are accepted until September 15, 2017.

After September 15th, order increases will incur a $20 fee for back issues (this fee does not apply to order increases without back issues). Also, order decreases of 10 subscriptions or more will incur a $20 fee to cover the cost of the magazines previously shipped.

If you’d like to change your order, let us know by filling out our customer service form.

Billing

When will I receive an invoice?

Invoices are sent out by October 1. After October 1, invoices are typically received within 6-8 weeks from the order date.

How do I make payment?

1. Credit card: The back side of your invoice has a space for you to include your credit card information. Mail to the address below. Alternatively, you may call customer service (844-601-5020) to provide this information.

2. Check: Mail your check and the top portion of your invoice the to address below.  Please include your account number on the memo line of your check.

Attention to: Explorer Magazine Payments
National Geographic Society
PO Box 291875
Kettering, OH 45429

What do I do if I have issues with my payment/billing?

Let us know if you’re having issues with your payment through this form. Please include your account number.

Where can I find my account number?

If you are a current print subscriber, you can find your account number on the address label on top of your name. If you subscribe to the interactive version only, you can find your account number on your invoice.

What do I do if I want a refund?

If you’d like to cancel your order, let us know by filling out our customer service form. You will be charged for the issues that have been shipped to you.

Delivery

When will I receive my print magazines?

If you placed your order before July 25, 2017, you can expect the following delivery dates for each issue:

Issue Number

Suggested Instructional Month(s)Estimated arrival date
No. 1September8/22/2017
No. 2October9/19/2017
No. 3November/December10/17/2017
No. 4January/February12/19/2017
No. 5March2/20/2018
No. 6April3/19/2018
No. 7May4/16/2018

If you placed your order after July 25, you can expect the following delivery dates for your first issue. Please note that delivery times are based on when the order is received and processed. If order was mailed or faxed, there may be additional delays. After the first issue(s), delivery will follow the schedule above.

Period of Order

Issue NumberEstimated arrival date
July 25–August 1No. 18/26/2017
August 2–8No. 19/2/2017
August 9–15No. 19/10/2017
August 16–22No. 19/16/2017
August 23–28Nos. 1 and 29/23/2017
August 29–September 5Nos. 1 and 29/30/2017
September 6–19Nos. 1 and 210/14/2017
September 20–October 3Nos. 1, 2, and 310/28/2017
October 4–22Nos. 1, 2, and 311/16/2017

How are my magazines shipped?

Your magazines will arrive in shrink-wrapped bundles by edition. The teacher’s copy is on top with a “Firm Bundle” label. If you ordered more than 40 subscriptions, you will receive more than one bundle.

When can I access my online resources?

The digital magazine and online resources will be made available monthly, following the schedule below.

Issue Number

Suggested Instructional Month(s)Estimated arrival date
No. 1September8/22/2017
No. 2October9/19/2017
No. 3November/December10/17/2017
No. 4January/February12/19/2017
No. 5March2/20/2018
No. 6April3/19/2018
No. 7May4/16/2018

Why has my order not arrived?

Have you checked out the estimated delivery schedule above? Please keep in mind that in the U.S. it takes four to six weeks from when you placed your order for magazine shipments to reach you.  

Have you checked with other teachers and administrators at your school? Someone may be holding your magazines. 

Have you checked with your local post office? There could be a delivery problem or delay.

If more than a five business days have passed since the estimated arrival date, please complete this customer service form so that we can assist you.

How do I know which magazine I’m getting?

Young Explorer is available in two grade-specific editions. Their covers may look the same, but each one is written for a specific grade level.

  • Look under the Young Explorer logo on the cover to identify the edition. You will find Scout (kindergarten) or Voyager (grade 1).

  • Look in the bottom right-hand corner of the back page of the magazine. Scout has an outline of a dot and Voyager has one dot. 

Explorer is available in four grade-specific editions. Their covers may look the same, but each one is written for a specific grade level.

  • Look under the Explorer logo on the cover to identify the edition. You will find Pioneer (grade 2), Trailblazer (grade 3), Pathfinder (grade 4), or Adventurer (grades 5-6)

  • Look in the bottom right-hand corner of the back page of the magazine. Pioneer has two dots. Trailblazer has three dots. Pathfinder has four dots. Adventurer has five dots.

Where can I find the month/date of each issue?

The months previously written on magazine covers changed to issue numbers. Below are the suggested instructional months for each issue based on the magazines’ arrival dates, but Explorer can be used at any time during the school year.

Issue Number

No. 1

No. 2

No. 3

No. 4

No. 5

No. 6

No . 7

Suggested Instructional Months

September

October

November/December

January/February

March

April
May

 

What should I do if I am missing part of my order?

We’re sorry to hear you did not receive your full order. If you ordered more than 40 subscriptions, you should receive additional shipments. If more than five days have passed since the estimated arrival date, please tell us more about your situation via this customer service form.  

What should I do if the magazines arrived damaged?

We’re very sorry that your bundle was damaged. Please tell us more about your situation via this customer service form. We’ll figure out the issue and resolve it as quickly as possible.

Digital

How do I get access to the digital magazine I subscribed to?

Visit the digital magazine login page. If you already have an Explorer magazine username and password, enter those and click “Sign In”.  

If you do not have an Explorer magazine username and password, click “First time user? Create an Account”. Enter your email address and a password (don’t forget it!). You will need a redeem code to create an account. The redeem code will be emailed to you or your billing contact, depending on the account information we have. Once you have entered your redeem code, click “Create Account”.

You will be taken to the library of magazines that you have access to. Click on each magazine cover to view the issues available to you, then click on the issue to view the digital magazine and teacher’s guide for that issue.

Don’t have the digital version? Add it to your order by calling our customer service at 1-844-601-5020.

How do my students access the digital magazine?

Are you a digital subscriber?  If so, have your students visit the student sign in page at natgeo.org/explorermagstudent.  Ask them to enter the issue-specific password.  You can find this password by logging into your Explorer account.  The student passwords are listed with the teacher resources for each issue.

The student URL will be the same all year long, but the password will change with each edition and issue.

When can I access my teacher’s guide?

Teacher’s guides are posted online monthly, following the schedule below. Subscribers can go to natgeo.org/explorermagresources to sign in and download Teacher’s guides.

Issue Number

Suggested Instructional Month(s)

Estimated date online

No. 1

September

8/22/2017

No. 2

October

9/19/2017

No. 3

November/December

10/17/2017

No. 4

January/February

12/19/2017

No. 5

March

2/20/2018

No. 6

April

3/19/2018

No. 7

May

4/16/2018

What is a redeem code?

A redeem code is a unique set of numbers and/or characters that, when entered or added to your Explorer online account, gives you access to the digital materials that accompany your subscription.  

Before the start of each school year, subscribers will receive an email with their unique redeem code and instructions on adding it to their account. Print and Print + Digital subscribers will also see instructions on their teacher’s edition cover.

The redeem code only needs to be entered once for the entire school year.

How do I add a redeem code to my existing account?

Enter your redeem code in 4 easy steps:

  1. Log in to your Explorer account.
  2. Go to the top right corner and click on the arrow next to your name.
  3. On the dropdown menu, click on “My Profile”, then click “Redeem Code” in the menu bar.
  4. Enter your unique redeem code and click “Submit Code”. You will be alerted that your redeem code was entered successfully.

What should I do if I’m having technical difficulties?

We’re very sorry for the problem. Please let us know via this form. We will respond to you as soon as possible to resolve the issue. If it is an emergency, you can reach a customer service representative at 1-844-601-5020.

How do I change my password?

Change your password in 4 easy steps:

  1. Log in to your Explorer account.
  2. Go to the top right corner and click on the arrow next to your name.
  3. On the dropdown menu, click on “My Profile”, then scroll to the “Change your password” section.
  4. Enter your current password and new password, then click “Change Password.” You will be alerted that your password was changed successfully.

Miscellaneous

Where can I find the poster?

Each poster is bound in the teacher’s copy. The teacher’s copy is the magazine with the firm bundle cover wrap and mailing label. For every 20 student copies ordered editions, you will receive one teacher’s copy.

Where can I find past issues of "Explorer" magazines?

Past issues of the magazines and their digital resources (teacher’s guide, projectable magazine, digital magazine, interactive whiteboard lesson) will no longer be available online. If you are a past subscriber, you may request the teacher’s guide by filling out this form and clicking on the box “Need access to back issues (Note: only teacher's guides are available)."

Where can I find the interactive whiteboard lesson?

As of September 2017, we are no longer publishing interactive whiteboard lessons. However, the activities in the digital magazine may meet your needs.

Can I order "Extreme Explorer"?

As of September 2016, we are no longer publishing Extreme Explorer. However, the Adventurer edition of Explorer may meet your needs.

The Adventurer edition:

  • Inspires students with real-world adventures and discoveries

  • Develops a deeper understanding of science concepts

  • Builds academic and content vocabulary

  • Engages students with high interest articles and photographs

  • Encourages visual literacy with photos, charts, graphs, and maps

  • Teaches critical-thinking skills

  • Provides engaging, nonfiction text with Lexile levels between 520L-950L

Is "Explorer" available in Spanish?

Currently, Explorer magazine does not offer a Spanish language subscription. However, there are Spanish Explorer books which have been created from past Explorer magazine content, sold by our partners, Cengage Learning. If you want to find out more about these books, see the Cengage Learning catalog.

Can I order "Explorer" outside of the US?

Explorer magazine is available for sale in the educational market in Mexico and Poland. To subscribe, email or call using the information below.

  • Mexico: (01 55) 15 00 60 00, Ext. 6002, 6003 - clientes.mexicoca@cengage.com

  • Poland: +48 58 322 45 60 - ngodkrywca@nowaera.pl

Contact Us

How can I contact "Explorer" magazine?

  1. Online: Fill out our customer service form 

  2. Email: ExplorerMag@ngs.org

  3. Phone: 1-844-601-5020 (Mon-Thurs 8:30am-6pm ET and Fri 8:30am-5pm ET)

  4. Fax: 937-890-0221

  5. Mail:

Attention to: Explorer Magazine
National Geographic Society
PO Box 291875
Kettering, OH 45429

How can I give feedback?

Check your inbox! Explorer magazine will occasionally send out surveys to find out what you think about recent issues. You can also tell us what you think at anytime via this customer service form.

Join the National Geographic Educator Panel. To join, fill out this form. In exchange for your opinion on our programs and products, you get free stuff for your classroom!

What if I have another question?

Fill out our customer service form or email us at ExplorerMag@ngs.org. We will respond to your inquiry within two business days. You can also call customer service toll-free at 1-844-601-5020, Monday-Thursday 8:30am-6pm ET and Friday 8:30am-5pm ET.

What should I have ready when I call customer service?

If you are a current subscriber, you should supply your current account number (from your address label or invoice).